Our Return & Exchange Policy

✅ Eligibility for Returns

• The product arrives defective, damaged, or significantly different from the description shown on our website;
• You submit your return request within 30 business days from the date of delivery;
• The item is unused, unwashed, in its original condition, and returned with all original packaging, tags, and accessories.

🚚 Shipping Costs for International Returns

• If the issue is our fault (defect, damage, wrong item sent): We cover all return and reshipping costs, including international shipping fees.
• If you change your mind or choose a different design: The return shipping fee, customs duties, and taxes are the responsibility of the customer. We recommend using a tracked shipping service.

🎨 Important Note: Custom & Personalized Items

Items made-to-order, laser engraved, 3D printed, or personalized with names, images, or custom designs are NOT eligible for return or exchange — unless they arrive defective or damaged. This policy applies globally to ensure fairness for both parties.

📝 How to Request a Return

1. Go to our Contact Us page and send us a message;
2. Include the following details:
   • Your order number;
   • A clear description of the issue or reason for return;
   • Photos or short videos showing the condition of the product and packaging;
3. Our support team will review your request and reply within 2–3 business days with instructions.

💸 Refund & Exchange Process

• Once your return is approved and the item is received and inspected:
  • You may choose between a replacement item, store credit, or a full refund;
  • Refunds will be processed to your original payment method within 7–14 business days;
  • Please note: International bank processing times, currency conversion, or payment provider delays may add an additional 3–10 days before the amount appears in your account.

❌ Non-Returnable Items

• Items returned after the 30-business-day period;
• Products that have been used, modified, altered, or damaged by the customer;
• Custom, engraved, personalized, or made-to-order items (except in case of manufacturing defects or damage during transit);
• Sale items or clearance products, unless defective.

📞 Questions & Support